FAQ

Frequently Asked Questions

Ordering & Shipping

How long does shipping take? Once your order ships, you'll receive a tracking link by email so you can follow it the whole way. Standard shipping takes 5–10 business days. Need it sooner? Express shipping is available at checkout with delivery in 5–8 business days.

Do you ship internationally? Right now we ship within the United States only. We're working on expanding — join our list or check back for updates on international availability.

How can I track my order? You'll receive a confirmation email with tracking information as soon as your order ships. If you haven't received it within [X business days], reach out to us at DerriusDoughrity@gmail.com and we'll look into it right away.

Product & Ingredients

What's in this product? A plant-based body oil built around cold-pressed Cyperus Rotundus (nutgrass) oil, blended with jojoba oil, rosehip oil, sweet almond oil, tea tree oil, aloe extract, and acetyl tripeptide — chosen to soften skin and support smoother-feeling results with consistent use over time.

Note: acetyl tripeptide is a specific enough ingredient name that shoppers (and regulators) may expect the exact peptide type and concentration listed — check with your supplier for the full INCI-standard name if you want to list it precisely.

Is it suitable for sensitive skin? Our formula is designed to be gentle and non-comedogenic. That said, we always recommend a small patch test 24 hours before full use, especially if you have known sensitivities.

How should I use it, and when will I notice a difference? We recommend consistent, twice-daily use as part of your routine. Skincare results build gradually — most customers notice changes in look and feel over several weeks of regular use, not overnight.

Is this a permanent solution? No product offers permanent results, and we won't claim otherwise. Think of this as a supportive, ongoing part of your routine rather than a one-time fix.

Returns & Guarantee

What if I'm not happy with my purchase? We offer a 30-day money-back guarantee. If the product isn't right for you, contact us at DerriusDoughrity@gmail.com and we'll walk you through the return or refund process.

How do I start a return? Email us at DerriusDoughrity@gmail.com with your order number and we'll send you next steps. https://velmorashine.com/policies/refund-policy

Contact

How can I reach you? We're here to help — email us anytime at DerriusDoughrity@gmail.com and we'll get back to you within [X hours/business day]. You can also reach us through our [Contact page].

Where can I read your privacy policy? You can view our full privacy policy here: velmorashine.com/policies/privacy-policy.

VelmoraShine products are cosmetics intended to cleanse and beautify the skin. Statements on this site have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. Individual results vary.

Frequently Asked Questions

1. I have a concern about my order, what’s the easiest way to contact you?

For urgent concerns, please email us at DerriusDoughrity@gmail.com

Our team
will be happy to help you with any issue regarding your order.

2. I need to change my shipping address, what should I do?

Please contact us within 24 hours of placing your order if you need
to update your shipping address. The quickest way is to email us at
DerriusDoughrity@gmail.com

3. Where is my shipping confirmation?

Orders typically process within 24–48 hours before you receive a
shipping confirmation email. During peak times, this may take slightly
longer. If you haven’t received your email, please check your spam
folder.

4. Why hasn’t my tracking updated?

Please allow 2–4 business days for your tracking to update after your
order is processed. If you still see no movement, email us so we can
resolve the issue.

5. Do you accept international orders?

Yes! We do ship internationally. Please note that shipping times and fees may vary depending on your location.

6. What if I want to cancel or change my order?

You may cancel or update your order within 1–2 days of placing it. Please email DerriusDoughrity@gmail.com with your order number.

7. What is your return policy?

We offer a 30-day money-back guarantee for all orders, provided the items are unused and in original condition. To begin a return, contact us at DerriusDoughrity@gmail.com

Back To Home Page

Frequently asked questions

What is the return policy?

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.

Frequently asked questions

Quick answers to the questions we hear most often.

We offer a 30-day money-back guarantee on every order. If you're not happy, contact us for a full refund.

Orders are processed within 24 hours and typically arrive within 5-8 business days.

As soon as your order ships you'll receive an email with a tracking link so you can follow it every step of the way.

A: It's a cool, fine mist — not hot steam — despite the "steamer" name. It's designed to be sprayed directly on the coat while brushing.

A: It's rechargeable (built-in battery, charged via USB/cable), not disposable batteries. A full charge takes about 30 minutes.

It has a digital battery display built into the handle so you can check charge level before each use.

Why customers love it

  • Comfort

    It turns a dreaded chore into something pets actually enjoy

    Several reviewers specifically mentioned their cats seemed to enjoy the misting feature rather than tolerate it — one reviewer said her long-haired cat was "very impressed and happy" during sessions. For owners whose pets normally run from the brush, that's a big deal.

    🐾 Pets actually enjoy it – the gentle mist makes grooming feel like a spa treatment, not a struggle

  • Durability

    Built to last

    The digital battery display means no guessing when it needs a charge — no mid-groom dead battery surprises.

    The one-press hair release means less time picking clumped fur out of bristles by hand.

    Cordless and lightweight, so it's easy to grab for a quick 5-minute session rather than needing a whole grooming setup.

    🔋 Digital battery display – always know when to recharge, no mid-groom surprises

  • Design

    Looks as good as it feels

Intentional design

Everything we do starts with why

Made with care

We believe in building better

A team with a goal

Real people making great products